Got questions? This way.

FAQs, how-tos, and quick fixes.
Can't find your question here, contact us.

General Questions:

Here are some of the frequently asked questions about WordPress sites.

WordPress continuously release patches and updates to maintain security, improve functionality, enhance performance, and adapt to evolving web standards and user needs. Following that, plugin developers will also update their plugins to ensure compatibility with the latest WordPress version.

A managed WordPress maintenance service will ensure your WordPress site's updates are performed with care and adhere to best practices. Errors due to incompatibility can be caught and resolved quickly to prevent downtime.

We recommend at least twice a month. This will allow you time to rectify any problems resulting from the core updates, and will also give plugins time to rollout updates.

Your WordPress site may be slow due to several common issues: poor hosting quality or shared hosting plans, large and unoptimized media files, excessive or poorly coded plugins, outdated WordPress core or plugins, improperly configured caching, reliance on slow external scripts, bloated databases, inefficient themes, suboptimal server configurations, or unexpected traffic spikes.
  1. Better user experience.
  2. Reduce bounce rate.

Short answer is no. Google algorithms focuses on content relevance. This doesn’t mean page speed is unimportant, either. Page experience is part of the way users interact with content, and the algorithms reward good page experience factors like speed.

Hosting & Domain Questions

Here are some frequently asked questions about hosting and domains.

It depends on your budget. Shared hosting is more affordable, but you get what you pay for. Managed WordPress hosting, while more expensive, offers a lot more value in terms of performance, security, and support. It's not about what's good or bad, cheap or expensive.

Domain names and web hosting are separate services, but they are often purchased together. A domain name is your website's address (e.g., example.com), while hosting provides the server space where your website resides.

Google and check error messages: Sometimes, error messages can provide clues. If you see a specific error message like "Error establishing a database connection" or a white screen with no content (commonly known as the White Screen of Death in WordPress), these can indicate where the problem lies.

Most common causes are due to scheduled server maintenance, insufficient resources on the hosting service or a traffic spikes to your website. It could also be a sign of underlying issues with theme codes and plugins.

  1. Log into your domain registrar account and check your domain name's expiry.
  2. Go to a WHOIS lookup service or website such as sgnic.sg to check .com.sg and .sg domain names, or go to whois.com for all other domain names.